Policies

1. IntroductionGokul Pingle & Associates respects the privacy of its customers, prospective customers, suppliers, website visitors, and individuals who communicate with our business.This Privacy Policy explains how we collect, receive, use, store, disclose, protect, and delete personal information in connection with our trading activities, website, customer enquiries, commercial transactions, and business communications.Gokul Pingle & Associates is a proprietorship operating from Nashik, Maharashtra, India. Our business category is trading. The exact information we process depends on the products or services you request and the nature of your interaction with us.This Policy applies to personal information processed through our website, telephone calls, email, WhatsApp Business messaging, RCS messaging, enquiry forms, order communications, and other channels we use for legitimate business purposes.We aim to handle personal information responsibly, transparently, and in accordance with applicable Indian law.Where applicable law requires specific consent, we will seek that consent through an appropriate process. This Policy should be read together with our Terms and Conditions and any additional privacy disclosures provided for a particular transaction.

2. Information We CollectThe information we collect depends on the services you request, the communication channel you use, and the requirements of the relevant transaction.
2.1 User and Contact InformationWe may collect:Your name and contact details.Mobile number and email address.Billing and delivery addresses, where relevant.Business or organisation details.Communication preferences.Enquiry and order information.Customer support requests and correspondence.Information you voluntarily provide through our website or other communication channels.
2.2 Transaction and Commercial InformationWhere relevant to our trading activities, we may process:Product enquiries and specifications.Order details and quantities.Quotations and invoices.Purchase and delivery records.Payment status and transaction references.Returns, complaints, and refund requests.Commercial correspondence relating to a transaction.We seek to collect information reasonably necessary for the relevant business purpose.
2.3 Identity and Verification InformationWhere reasonably necessary and legally permitted, we may request identity, business, or verification information to confirm an order, prevent fraud, comply with legal obligations, or establish the authority of a person acting on behalf of a business.We will not knowingly request unnecessary sensitive credentials through ordinary enquiry forms or messaging channels.
2.4 Device and Technical InformationWhen you visit our website, technical information may be collected by our website infrastructure or service providers, depending on the configuration.This may include:Internet Protocol (IP) address.Browser type and version.Device type and operating system.Pages visited and access times.Referring website information.Basic diagnostic and security information.Approximate location inferred from technical information, where enabled.We may use this information to maintain website functionality, identify technical issues, and protect our systems.
2.5 Message and Communication DataWhen you contact Gokul Pingle & Associates, we may process the content of your communications and associated records.This may include your telephone number, email address, messages, attachments, enquiry details, order-related correspondence, timestamps, delivery information, and opt-out preferences.WhatsApp, RCS, telecom operators, and other third-party providers may separately process technical or communication information under their own privacy practices.We do not claim access to information that a third-party platform does not make available to us.

3. Purpose of Data CollectionGokul Pingle & Associates collects personal information for legitimate business purposes, including:Responding to enquiries and customer requests.Providing information about products and trading-related services.Preparing quotations and processing orders.Coordinating delivery and customer support.Maintaining transaction and commercial records.Verifying relevant information and preventing fraud.Processing payments and accounting records where applicable.Communicating order confirmations and updates.Managing complaints, returns, and disputes.Maintaining website functionality and security.Respecting communication preferences and consent withdrawals.Meeting applicable legal, regulatory, and recordkeeping obligations.We will not knowingly use personal information for unrelated purposes in a manner that violates applicable law.

4. Consent for WhatsApp & RCS Data ProcessingGokul Pingle & Associates may use WhatsApp Business messaging and RCS to communicate with customers and prospective customers.These channels may be used for enquiries, product information, quotations, order acknowledgements, delivery updates, customer support, and promotional communications where permitted.Where required, we will obtain appropriate consent before sending business-initiated messages or processing personal information on the basis of consent.Consent may be collected through a website form, a direct request to contact you, a messaging interaction, or another lawful method appropriate to the circumstances.Where relevant, our consent process may identify:Gokul Pingle & Associates as the business.The type of communication you may receive.The purpose for which your contact details are collected.The messaging channel used.How you can withdraw consent or opt out.Consent to receive an order update will not automatically be treated as unlimited consent to receive unrelated promotional messages.You may request that we stop promotional WhatsApp or RCS messages by using an available opt-out instruction or contacting us directly.Withdrawal of consent does not affect processing already lawfully completed before withdrawal. It also does not necessarily prevent processing that is independently required or permitted by law.We may retain limited records of your communication preferences and opt-out request to ensure that your choices are respected.

5. Legal Basis for ProcessingGokul Pingle & Associates processes personal information in accordance with applicable Indian law.Depending on the circumstances, processing may be based on:Consent that meets applicable legal requirements.Your voluntary submission of information for a specified purpose.Processing necessary to respond to a request or fulfil an agreed transaction, where legally permitted.Compliance with a legal obligation.Other grounds expressly permitted by applicable law.We do not treat a general website visit as unlimited consent to collect or use personal information for every possible purpose.Where consent is required, you may withdraw it through an appropriate available method.The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 are relevant to India’s personal data protection framework. Their provisions have phased commencement arrangements, and the precise obligations applicable to a particular processing activity depend on the law in force at the relevant time.MeitY+2Nothing in this Policy is intended to remove a right or obligation established by mandatory law.

6. How We Use Collected Data
6.1 Customer EnquiriesWe use contact details and enquiry information to respond to questions, provide requested product information, and maintain appropriate customer service records.
6.2 Order and Transaction ManagementWhere relevant, we use transaction information to prepare quotations, confirm orders, coordinate fulfilment, communicate delivery details, and maintain business records.
6.3 Payment and AccountingPayment-related information may be used to verify transaction status, issue invoices or receipts, maintain accounting records, and address billing questions.Where a third-party payment provider is used, its own privacy terms may also apply.
6.4 Verification and Fraud PreventionWe may process relevant information to verify identity, confirm order authority, investigate suspicious activity, and protect customers and our business.Any verification activity will be limited by applicable law and the information reasonably necessary for the relevant purpose.
6.5 Business CommunicationsWe may use contact information to provide service-related communications and, where appropriately authorised, promotional information.We will respect applicable consent requirements, communication preferences, and opt-out requests.
6.6 Legal and Operational RequirementsWe may process information to maintain records, respond to lawful requests, address complaints, enforce agreements, and protect our legal rights.
6.7 Website ImprovementWhere appropriate, technical information may be used to diagnose website errors, understand general usage patterns, improve accessibility, and maintain system security.Actual processing depends on the tools and services used by Gokul Pingle & Associates.

7. Data Retention & DeletionGokul Pingle & Associates retains personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal requirements.Retention periods may depend on:The nature of the enquiry or transaction.Whether an ongoing business relationship exists.Applicable tax, accounting, or recordkeeping obligations.The need to address complaints or disputes.Fraud prevention and security requirements.The period necessary to establish, exercise, or defend legal claims.When personal information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to lawful retention requirements.Where deletion is requested, we will assess the request in accordance with applicable law.Certain transaction or accounting records may need to be retained for a legally prescribed period or where another lawful basis applies. In those circumstances, deletion may be delayed or limited to the extent legally necessary.We cannot promise immediate deletion from independent third-party systems that are outside our control.

8. Data Sharing with Third PartiesGokul Pingle & Associates does not sell personal information to advertisers.We may share relevant information with third parties where reasonably necessary for a disclosed business purpose, with appropriate authority, or as required or permitted by applicable law.
8.1 Meta and WhatsAppIf you communicate with us through WhatsApp, relevant information may be processed by Meta and associated service providers under their own terms and privacy practices.Depending on the service configuration, this may include your telephone number, message content, delivery information, and technical information necessary to operate the messaging service.Gokul Pingle & Associates does not control Meta’s independent processing activities.
8.2 Google and RCS ProvidersWhere RCS messaging is used, Google services, mobile operating systems, messaging applications, telecom operators, or other participating providers may process information necessary to provide the service.The actual providers and processing arrangements depend on the messaging infrastructure used by our business.We do not represent that every RCS message is processed by Google or that Google independently approves our business.
8.3 Telecom OperatorsTelecommunications providers may process routing, delivery, and network-related information when messages are transmitted through their infrastructure.Their processing is subject to applicable law and their own operating and privacy arrangements.
8.4 Website and Business Technology ProvidersWe may use third-party providers for website hosting, security, email, customer support, payment processing, software, or other legitimate business functions.These providers may process relevant information to deliver their contracted services.Where appropriate, we seek to limit access to information to what is reasonably necessary for the provider’s assigned function.
8.5 Legal and Regulatory DisclosuresWe may disclose relevant information where required by law, a valid legal process, a competent court, or an authorised government or regulatory authority.We may also disclose information where reasonably necessary to investigate suspected fraud, protect safety, or enforce legal rights, subject to applicable law.

9. Security Measures & EncryptionGokul Pingle & Associates takes reasonable steps to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.Depending on the systems and providers actually used, safeguards may include:Restricted access to business records.Password protection and account security measures.Secure website connections where HTTPS is enabled.Appropriate handling of confidential documents.Access controls for relevant systems.Reasonable procedures for identifying and responding to suspected security incidents.Use of third-party providers with appropriate security capabilities.Encryption may be provided by particular messaging platforms, website services, or storage providers, depending on the configuration.We do not claim that every record, message, or stored document is end-to-end encrypted. Security features depend on the relevant service and its technical design.No electronic system or transmission method can be guaranteed to be completely secure. You should use caution when sharing sensitive information and verify that you are communicating with our genuine business contact details.Where applicable law requires notification of a personal data breach, we will follow the relevant legal requirements.

10. Cookies & Tracking TechnologiesOur website may use cookies or similar technologies to support essential functionality and improve website performance.Depending on the website configuration, cookies may be used for:Essential website functionality.Security and fraud prevention.Remembering certain preferences.Understanding website performance.Analysing general visitor activity.Supporting third-party website features, if enabled.Some cookies may be set by service providers whose features are integrated into our website.You may be able to manage cookies through your browser settings. Blocking certain cookies may affect website functionality.Where applicable law requires consent for non-essential cookies or tracking technologies, we will seek that consent before enabling the relevant technologies.The actual cookies, analytics tools, and tracking technologies used by Gokul Pingle & Associates should be confirmed from the live website configuration. This Policy does not confirm that any particular analytics or advertising tool is currently installed.

11. Data Transfer & Storage (India-Based)Gokul Pingle & Associates operates from Nashik, Maharashtra, India.We aim to handle personal information in accordance with applicable Indian legal requirements. However, the physical location of data storage depends on the hosting, email, messaging, and other technology providers actually used.Some third-party platforms may process or store information on infrastructure located outside India.Accordingly, we do not guarantee that all personal information will remain exclusively within India unless that arrangement has been independently confirmed for the relevant systems.Where personal information is transferred or processed across borders, we will comply with applicable legal restrictions and requirements.We encourage users to review the privacy policies of third-party messaging and technology providers where their services are used.

12. User Rights (Access, Correction, Deletion)Subject to applicable law and relevant exceptions, individuals may have rights concerning their personal information.These may include:
12.1 Right to AccessYou may request information about personal data processed by Gokul Pingle & Associates and seek applicable information concerning its use or disclosure.
12.2 Right to CorrectionYou may request correction of inaccurate or incomplete personal information that we hold, subject to appropriate verification.
12.3 Right to DeletionYou may request deletion of personal information where applicable law provides such a right and no lawful retention requirement prevents deletion.
12.4 Right to Withdraw ConsentWhere processing is based on consent, you may withdraw that consent using an appropriate available method.Withdrawal may affect our ability to provide a service that depends on the relevant information.
12.5 Complaints and GrievancesYou may contact us to raise a concern about how your personal information is handled.We may request reasonable information to verify your identity and understand the scope of your request.We will respond in accordance with applicable legal requirements and the nature of the request.These rights are subject to applicable law, identity verification, and lawful exceptions. They should not be interpreted as an unconditional right to erase records that must legally be retained.

13. Policy for ChildrenGokul Pingle & Associates does not knowingly seek to collect personal information from children in circumstances where doing so would violate applicable law.Our services are intended to be used by individuals who meet the eligibility requirements applicable to the relevant transaction.Where processing involves a child, we will follow applicable legal requirements concerning parental or guardian consent, restrictions on processing, and children’s personal information.We do not knowingly use children’s personal information for prohibited behavioural monitoring, targeted advertising, or other activities prohibited by applicable law.If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

14. Updates to Privacy PolicyGokul Pingle & Associates may revise this Privacy Policy to reflect changes in our business operations, services, data-processing practices, technology, or applicable law.The updated version will be published on our website with a revised “Last Updated” date.Where legally required, we will provide notice or seek additional consent for material changes affecting your personal information.We encourage customers and website visitors to review this Policy periodically.A revision to this Policy does not remove rights that have already accrued under applicable law.

15. Governing Law (India)This Privacy Policy is governed by the laws of India, subject to applicable statutory requirements.Personal information will be processed in accordance with the data-protection and other legal provisions applicable to the relevant activity.Questions, concerns, and complaints should first be directed to Gokul Pingle & Associates using the contact details below.Nothing in this Policy limits any right you may have to approach a competent authority, court, consumer commission, or other legally authorised forum.

16. Contact InformationIf you have questions about this Privacy Policy, wish to exercise a privacy right, or want to raise a concern about the processing of your personal information, please contact Gokul Pingle & Associates.Privacy Contact — Gokul Pingle & Associates3rd Floor, Neelkamal Comment Zone, College Road, opposite Fab India Showroom / Westside, Nashik, Maharashtra – 422005, Indiagokulpingle@yahoo.in+91 7066132777+91 9730777257 (Udyam mobile)Udyam No.UDYAM-MH-23-0087027When contacting us about personal information, please describe your request clearly. For your protection, do not include passwords, one-time passwords, PINs, or unnecessary sensitive financial credentials in your message.Gokul Pingle & Associates will review privacy requests and respond in accordance with applicable law.